Privacy Policy

Effective Date: 25/05/2025

At Ruby Rae’s, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, www.rubyraes.com.

1. Who We Are
Ruby Rae’s is a UK-based pub. Our website is designed to provide information about our venue, events, and to enable users to contact us through an online enquiry form.

Business Name: Ruby Rae’s
Website: www.rubyraes.com
Email: hello@rubyraes.com
Phone: 07734 1568
Address: 88 Side, Newcastle Upon Tyne, N1 1PR

2. What Information We Collect
When you use our enquiry form, we collect the following information:

  • Your Name
  • Your Email Address
  • Your Phone Number

Any additional information you include in your message
We do not collect any other personal data through the site.

3. How We Use Your Information
We use the information you provide to:

  • Respond to your enquiry
  • Contact you regarding your request
  • Deliver customer service and support

We do not use your information for marketing purposes unless you have explicitly given us permission.

4. Lawful Basis for Processing
We process your personal information under the lawful basis of legitimate interests — in order to respond to your enquiry and provide you with information or services you’ve requested.

5. Data Storage and Security
Your data is stored securely and is only accessible by authorised staff. We retain your information only for as long as necessary to deal with your enquiry or as required by law.

6. Sharing Your Data
We do not sell, rent, or trade your personal data. We may share your information with third-party service providers who help us manage the website or respond to your enquiry, but only where necessary and under strict confidentiality.

7. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

  • The right to access the personal data we hold about you
  • The right to correct inaccuracies
  • The right to have your data erased
  • The right to restrict or object to processing
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

If you wish to exercise any of your rights, please contact us at [Insert Business Email].

8. Cookies
Our website uses cookies to improve user experience. Full details on how we use cookies can be found in our Cookie Policy.

9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:

Ruby Rae’s
Email: hello@rubyraes.com
Phone: 07734 1568
Address: 88 Side, Newcastle Upon Tyne, N1 1PR
Website: www.rubyraes.com